UX Design Proces

Introduction

The purpose of this procedure is to develop human computer interaction design that facilitate user interacting with the software to achieve their goals effectively.

HCI is the science concerned with design, evaluate, and implement interactive computing systems for human and the phenomena surrounding it.

HCI focus on PACT analysis which focus on:

· People

· Activity

· Context

· Technology

Key Process Roles

UX Designer
PO
TL

core procedures

01-Persona determination

02- Competition Analysis

03- Journey development

04- Data models definition

05- UI Development

06- Graphic Design

Procedures in Details

Process Governance Models

As We mentioned in the process, each process has specific practices that should take place in order to guarantee the efficiency of the proposed UX model, which can be briefed in the following elements:

1. Persona definition (Values, Characteristics)

2. Product definition (Functional, Nonfunctional)

3. Information architecture

4. UI/OR mapping design

5. Interaction and Navigation design

6. Information visual design

In order to achieve the mentioned process, with higher level of impact using the UX, the following measurements should be considered:

Efficiency
Effectiveness
Enjoyable
Usability
Appeal
Personalized
Adaptive
Universal Design

DX:UX measurements

The following measurements can be considered as key measurements for

Digital transformation
Overengineering
Business Value
UX design

So, keeping your eyes opening toward the following measurements is the key for success, briefly, We can consider the following measurements to achieve the mentioned objectives using quantitative measurements:

Average Time on Task: the time for finishing the service
Task Completion Rate: how many customers was interested to finish using the journey
Error Occurrence Rate : Number of errors the customer face during the journey, Which you should excerpt more effort to prevent it during the journey by using the mentioned guidelines
Adoption growth Rate: The increase of the service implementation over the different channels
Customer Satisfaction: The result of surveys during the service implementation regarding the solution level.
Active Users: the active user in the delta between the engaged users and retention users, as its nature to leave the solution for different reasons, active users implies having activation period, which can be day, week, month, or year, as required by the business team according to business nature.