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In these sessions, we are discussing the onboarding process for new candidates, KPIs and different levels, and required communication skills.
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2. Soft Skills
Soft skills are non-technical, interpersonal abilities that determine how effectively a person works with others and navigates their environment.
They include competencies such as:
Communication (clear speaking and writing)
Teamwork and collaboration
Emotional intelligence (understanding and managing emotions)
Problem-solving and critical thinking
Adaptability and flexibility
Time management and organization
Leadership and influence
Unlike technical skills, soft skills are not tied to a specific job or tool—they are transferable across roles and industries and strongly influence workplace performance and career growth.
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Performance management is a structured process used by organizations to monitor, evaluate, and improve employee performance to align individual work with business goals.
It typically includes:
Setting clear goals and expectations
Continuous monitoring and feedback
Formal performance reviews or appraisals
Identifying skill gaps and development needs
Coaching, training, and improvement plans
Rewarding high performance and addressing underperformance
Its main purpose is to ensure employees are productive, accountable, and continuously improving while contributing effectively to organizational objectives.
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4. JD: Roles & Responsibilities
Roles & Responsibilities (Job Description) define the specific duties, expectations, and scope of work assigned to a role within an organization.
They typically include:
Core tasks and daily activities the role must perform
Key deliverables and performance expectations
Decision-making authority and accountability level
Required collaboration with teams or stakeholders
Boundaries of responsibility (what is included and excluded)
Alignment with business goals and outcomes
A clear JD ensures role clarity, reduces ambiguity, improves hiring accuracy, and supports consistent performance evaluation.
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