Work-Life Balance

1. Workload & Capacity Management

Prevents chronic overloading at the source.

Measurement: Capacity vs. demand.

2. Process-Based culture

Implement concrete process and responsibilities, to prevent adhocs

3. Robust SLA with customers: Eliminate requirements and support for the the customer out of agreed SLA 

Measurement: SLA compliance.

4. Outcome-Based Performance

Eliminates the "long hours = high performance" culture.

Measurement: Outcomes vs. objectives

5. Right to Disconnect

Establishes clear boundaries outside working hours.

Measurement: After-hours communication %

6. On-Call & Incident Management: Prevents operational support from continuously disrupting personal time.

Measurement: On-call hours / person

7. Meeting Governance: Recovers significant productive time across the enterprise.

Measurement: Meeting hours/employee

8. Protected Annual Leave: Ensures employees actually recover and disconnect.

Measurement: Leave utilization %

9. Automation First: Reduces repetitive work and unnecessary manual effort.

Measurement: Manual hours eliminated

10. No-Meeting Focus Time: Protects deep-work periods and improves productivity.

Measurement: Focus hours/week